Refund Policy

This policy explains how billing, cancellations and refunds work for GetPrivsy virtual support services.

Billing

Support packages are billed in advance for each service period. Work begins once payment is received and the engagement scope is confirmed.

Cancellations

• You may cancel an ongoing package at any time before the next billing date.
• Cancellation stops future billing; the current service period runs to its end date.

Refund Eligibility

• If you cancel within 7 days of a new engagement and no substantial work has been delivered, we will refund the unused portion of that period.
• Hours already worked, completed deliverables and third-party costs incurred on your behalf are non-refundable.
• If we are unable to deliver agreed services, we will refund the affected portion of your payment.

Requesting a Refund

Send your request to team@getPriVsy.com with your account name and the reason for the request. We review requests within 5 business days and issue approved refunds to the original payment method.

Contact

For questions about billing or refunds, reach us at team@getPriVsy.com or 307-228-5176.